Utility Billing

Ways to Pay your Water Bill

The City of Roanoke offers several options to pay your utility bill:

  • In person at City Hall, 8:00 AM– 5:30 PM, Monday - Thursday, and Friday 8:00 AM - Noon, using cash, check, money order, Visa or Mastercard.
  • Afterhours at City Hall, use the night drop, located at the back of the building **NO CASH PLEASE**
  • Set up monthly auto bank draft from your checking or savings account (ACH Application Form).
  • 24-7 by phone or text by dialing 866-297-2622 and selecting payment option.
  • Online with Visa or Mastercard at www.municipalonlinepayments.com  which can be a onetime payment or set up as a reoccurring autopay.
  • Mail your check or money order to 500 S Oak Street, Roanoke TX 76262.

The regular online fee for Utility Billing and/or Municipal Court payments has been temporarily waived! Click here to make your payment online.

Eye on Water - FINAL

You now have online access to your hourly usage information


As part of Roanoke's ongoing efforts to improve services to our customers, we now offer you direct and secure access to your water usage data.  City of Roanoke Utility Billing EyeOnWater suite of available tools includes a secure online website and smart phone app to review and analyze your usage patterns. You are able to have the website or app to notify you in case of a leak.

To get access, simply visit:

https://eyeonwater.com/signup

You will need the following information to register for an online account:

Once you create and confirm your email, you can sign-in using your sign-in and password.

Current Lawn & Landscape Irrigation Restrictions

Stage 1 lawn irrigation restrictions are in effect.

Payment & Utility Help